Furniture Mall Store locations open EXTENDED HOURS Sun, May 26th 12pm - 8pm. OPEN MEMORIAL DAY 10am-8pm
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Mattress Warranty Claim Guidelines

Mattress Warranty Claim Guidelines


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Please note: Warranties do not cover comfort issues. They are designed to protect the consumer from manufacturing defects.

After you have completed your Warranty Request Form with your photos, you will be notified within 7 to 10 days after your claim is submitted with an update on the status of the claim. If your mattress qualifies as a warranty replacement from the manufacturer, it will be inspected by our store personnel before it is returned to the manufacturer. This final inspection may take place on delivery, or when you return the defective mattress to our store warehouse. This final inspection could void the warranty replacement authorization.

Your signature/submission of the online form indicates that you have reviewed the Mattress Warranty Guidelines and have provided the required information for the warranty claim.

Our goal is to resolve the issues you are experiencing with the quality of your mattress and/or foundation in a timely manner. We are sorry for the inconvenience this may have caused you.

Please contact us at 913-839-8654 or