Returns are Easy at the Furniture Mall
We want you to love the furniture you buy at the Furniture Mall. If you don't, we make it as easy as possible to exchange your purchase for something you'll truly love.
Here's a quick summary of our return policy:
- You can return in-stock merchandise in as-new condition within 10 days of delivery or pick-up date.
- You can change or cancel special orders within three days of ordering at no charge. Because this furniture is customized for you, you'll incur a 25 percent restock fee if you return, cancel, or exchange it more than three days after the order date.
- You can exchange mattresses priced above $999 one time for a new mattress or refund within 30-120 days after purchase. However, there is a rewrap fee.
- You cannot return or obtain a refund for flooring, clearance items, pillows, mattress pads, power bed bases, special order fabric yardage, and services such as delivery and fabric protection.
For full details, please visit a Furniture Mall showroom.